Shipping policy

Shipping Policy

Last updated: 1/10/2016

Thank you for shopping with Jane’s Thread Co.! Please review our shipping policy before placing an order.

 

 

Processing Time

Most items from Jane’s Thread Co. are made to order.

  • Processing times vary depending on order size, customization, and current workload.

  • Estimated processing times will be communicated at checkout or via order confirmation.

  • Processing time does not include shipping time.

If you have a specific deadline, please contact us before placing your order to confirm availability.

 

 

Shipping Methods & Rates

Shipping rates are calculated at checkout based on your location and selected shipping method.

We currently ship within the United States. If you are interested in international shipping, please contact us prior to ordering.

 

 

Delivery Time

Delivery times are estimates provided by the shipping carrier and are not guaranteed. Jane’s Thread Co. is not responsible for delays caused by:

  • Postal or carrier delays

  • Weather

  • Holidays

  • Incorrect or incomplete shipping addresses

  • Events beyond our control

 

 

Order Tracking

Once your order has shipped, you will receive a confirmation email with tracking information. Please allow time for tracking updates to appear.

 

 

Shipping Address Accuracy

Customers are responsible for providing an accurate and complete shipping address at checkout.

Jane’s Thread Co. is not responsible for orders shipped to an incorrect address provided by the customer. Orders returned due to address errors may require additional shipping fees to be resent.

 

 

Lost, Stolen, or Damaged Packages

Jane’s Thread Co. is not responsible for lost or stolen packages once they have been marked as delivered by the carrier.

If your package arrives damaged:

  • Contact us within 48 hours of delivery

  • Provide clear photos of the packaging and item

We will assist with filing a claim when applicable, but replacement or refund is not guaranteed.

 

 

Local Pickup (If Applicable)

If local pickup is offered, pickup details and timing will be communicated after your order is placed. Orders not picked up within the agreed timeframe may be subject to cancellation without refund.

 

 

Contact Us

If you have questions about shipping or need assistance with your order, please contact us at:

Jane’s Thread Co.

Email: janesthreadco@gmail.com

Website: janesthreadco.com