Refund policy
Return & Refund Policy
Last updated: 1/10/2016
At Jane’s Thread Co., many of our products are custom-made or personalized. Please review this policy carefully before placing an order.
Returns
Due to the custom nature of our products, we do not accept returns on custom or personalized items.
Customers are responsible for return shipping costs unless the item is defective or incorrect due to our error.
Refunds
Refunds or replacements are only offered in the following cases:
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The item received is defective
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The item received does not match the approved design or order details
To request a refund or replacement:
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Contact us within 7 days of delivery
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Provide clear photos of the issue
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Include your order number
Once reviewed, we will notify you of approval or denial. Approved refunds will be issued to the original payment method within a reasonable timeframe.
Non-Refundable Items
We do not offer refunds for:
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Custom or personalized items
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Incorrect size selection
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Customer-approved spelling, design, or artwork errors
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Normal variations in embroidery (thread color, placement, texture)
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Normal wear and tear
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Items damaged after delivery
Exchanges
Exchanges are not guaranteed and are evaluated on a case-by-case basis. If an exchange is approved, the original item must be returned in unused condition.
Customer-Provided Items
If you provide your own garment or item for embroidery, Jane’s Thread Co. is not responsible for damage due to fabric quality, pre-existing flaws, or item limitations. These items are not eligible for refunds or replacements.
Shipping Issues
Jane’s Thread Co. is not responsible for delays, lost packages, or damage caused by shipping carriers. Once an order is handed off to the carrier, shipping issues must be addressed directly with the carrier.
Contact Us
If you have questions about this policy or need assistance with an order, please contact us at:
Jane’s Thread Co.
Email: janesthreadco@gmail.com
Website: janesthreadco.com